BOHOCHIC FREQUENTLY ASKED QUESTIONS

-Did My Order Go Through? I Didn’t Get A Confirmation Email?

If you did not receive a confirmation email with an order number,please check the email address you submitted  when placing the order, or your order did not process in our system.

Can I Modify My Order After It Has Been Placed?

your order is being processed as soon as we receive it,  we are unable to make any changes or modifications to an order after it has been confirmed . please  make sure that  all entered information are accurate before ordering! 

Can I Cancel My Order?

You have up to 20 minutes to cancel your order from the time your order as been placed . Please contact us at sales@bohochic.com and clearly provide your name, email address and order number. If you cancel your order, it may take up to 10 days for your bank or card issuer to make your funds available to you again.

My Delivery Is Incomplete! Where Are My Other Items?

Multiple-products orderes may not be shipped together it will arrive very soon!

Do You Have Tracking On Your Shipments?

We offer tracking on all shipments. Please allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.

What Is The Typical Delivery Time?

Please allow for 1-3 weeks for shipping and in very rare instances 4-6 weeks if the order in intercontinental.

I Typed My Address Incorrectly…

We are unable to modify the order.

lost-shipment

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time then you should contact your Local Postal Office to explain the situation and provide them with your tracking number.

Where Is My Order Coming From?

Our products comes from every where in the world.

what-do-i-do-if-i-received-a-damaged-item

Please contact customer service within 24 hours of receiving the defective item by emailing us at sales@bohochic.com  for a replacement or a Bohochic Credit.

International Taxes/Duties

Each country has its own set of regulations , please contact your local postal service or customs office about taxes and duties. 

Bohochic.com  is not responsible for any additional fees that your country may charge for imported goods.

Can I Return and Exchange?

What to return something? No problem! All orders (excluding items on sale) are eligible for returns and exchanges within 10 days of receiving your order! To be eligible for a return or an exchange, your item must be unworn and returned in the original packaging . We won’t be able to process a return on items that are used or damaged by you. Returns are processed within 3-6 business days.

ITEMS ON SALE CA NOT BE RETURNED

 To return, please contact use and we will give information of warehouse nearest to you.

Return shipping cost are paid by you.

I Have An Incorrect Item In My Order, What Do I Do?

We want to resolve any issues with incorrect items immediately! Please contact our customer support team 

When Will My Credit Card Be Charged For My Order?

Immediately, and you will receive an email confirming that your order has been placed. If your card is not authorized we’ll email to let you know that your bank or card issuer wouldn’t authorize the payment.

BOHOCHIC, RETURNS, PRIVACY & TERMS OF SERVICE

This privacy notice discloses the privacy practices for (BOHOCHIC.COM). This privacy notice applies solely to information collected by this website. It will notify you of the following:

 

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.



What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.




Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.



We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.




Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

 We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

 

And/or: 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.



And/or: 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

 

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.